Contact

Last Updated: October 27, 2026

Thank you for visiting Tiffelle, operated by TIFFANY EATON QB INC.

If you have questions about our products, orders, shipping, returns, exchanges, refunds, or other customer service matters, please contact our customer support team.

We are available to assist customers with questions before purchasing and with inquiries about existing orders.

1. Customer Service Information

Brand: Tiffelle
Legal Business Name: TIFFANY EATON QB INC
Customer Service Email: service@tiffelle.com

Customers may contact our support team by email at any time.

Inquiries are reviewed and handled during regular customer service hours.

For questions about an existing order, please include your order number and the email address associated with your purchase.

2. Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: Closed
U.S. Federal Holidays: Closed

We aim to respond to customer inquiries as promptly as reasonably possible during regular business hours.

Response times may vary depending on the nature of the request and current inquiry volume.

3. United States Shipping and Customer Support

Tiffelle currently serves customers within the United States only.

We provide standard shipping to eligible residential and commercial addresses in all 50 U.S. states, including Alaska and Hawaii.

We do not currently ship to international destinations, U.S. territories and possessions, or APO, FPO, and DPO military addresses.

Our Standard Shipping Information

  • Shipping Cost: Free standard shipping on all eligible U.S. orders.

  • Minimum Purchase Requirement: None.

  • Order Processing Time: 1–2 business days.

  • Order Cutoff Time: 5:00 PM Eastern Time (ET).

  • Estimated Carrier Transit Time: 2–5 business days.

  • Estimated Total Delivery Time: 3–7 business days.

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Delivery estimates may vary depending on carrier operations, weather, destination, and other circumstances.

For additional information, please review our Shipping Policy.

4. How We Can Assist You

Our customer service team can assist with:

  • Product descriptions, dimensions, materials, and availability.

  • Questions before placing an order.

  • Order confirmations and order status.

  • Shipping and estimated delivery times.

  • Package tracking and delivery concerns.

  • Order changes and cancellation requests.

  • Return and exchange requests.

  • Replacement arrangements.

  • Refund status and processing questions.

  • Damaged, defective, or incorrect products.

  • General after-sales inquiries.

When contacting us about an existing order, please provide your order number and a brief description of your question or concern.

5. Business, Shipping, and Return Address

TIFFANY EATON QB INC

525 W New Castle St
Zelienople, PA 16063
United States

This address is our U.S. business, shipping operations, and designated return address.

Customers should contact our customer service team for return or exchange instructions before sending merchandise.

6. Return, Exchange, and Refund Assistance

Tiffelle accepts eligible return and exchange requests within 30 calendar days after delivery.

The return period begins on the date the shipping carrier confirms delivery.

Return Eligibility

We accept eligible returns for both defective and non-defective products, including qualifying change-of-mind returns.

Products in new or slightly used condition may be eligible for return, subject to the conditions outlined in our Return & Refund Policy.

Return and Exchange Shipping Costs

Tiffelle covers the applicable shipping costs for all approved returns and exchanges.

This includes eligible returns requested because of:

  • A change of mind.

  • An incorrect size, color, or style selection.

  • A defective product.

  • An item damaged during delivery.

  • An incorrect item shipped by Tiffelle.

Customers will not be charged return shipping fees for approved returns.

A prepaid return shipping label is included in the original package for eligible returns. If the label is missing or cannot be used, please contact our customer service team for a replacement label at no cost.

For approved exchanges, Tiffelle also covers the applicable replacement shipping costs.

Restocking Fees

Tiffelle does not charge restocking fees for eligible returns.

Refund Processing

Approved refunds are issued to the original payment method.

Refunds are processed within 10 calendar days after the returned product has been received, inspected, and approved.

Additional time may be required for the bank or payment provider to display the refund.

How to Request Assistance

To request a return, exchange, replacement, or refund, please email:

service@tiffelle.com

Include:

  • Your order number.

  • Your name or the email address associated with the order.

  • The product involved.

  • A brief explanation of your request.

  • Photographs, if relevant and available.

Our customer service team will review the request and provide the applicable instructions.

Please contact us before sending merchandise back so your return or exchange can be identified and processed correctly.

For complete information, please review our Return & Refund Policy.

7. Customer Support Commitment

At Tiffelle, we aim to provide clear product information, transparent shopping policies, and accessible customer assistance.

If you have a question or experience an issue with your purchase, please contact us so we can review the circumstances and assist with the appropriate next steps.

Customer Service Email: service@tiffelle.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Contact