Terms of service

Last Updated: October 27, 2026

Welcome to Tiffelle. These Terms of Service (“Terms”) govern your use of our website, https://tiffelle.com/, and purchases made through our online store.

The website is operated by TIFFANY EATON QB INC, doing business under the name Tiffelle.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please discontinue use of our website.

These Terms should be read together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. About Tiffelle

Legal Business Name: TIFFANY EATON QB INC
Store Name: Tiffelle

Business and Shipping Operations Address:

525 W New Castle St
Zelienople, PA 16063
United States

Customer Service Email: service@tiffelle.com

Tiffelle is an online store offering window curtains, sheer curtains, window treatments, and related home textile products to customers in the United States.

Our products are offered subject to availability and the information disclosed on our website.

2. Eligibility

By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you use our website on behalf of another individual, company, or organization, you represent that you have the authority to act on their behalf.

You agree to use our website for lawful purposes and provide accurate information when placing an order.

3. Products and Product Information

We make reasonable efforts to provide accurate and current product information, including:

  • Product descriptions and features.

  • Product photographs and illustrations.

  • Materials and specifications.

  • Dimensions and measurements.

  • Available colors, styles, and variations.

  • Package contents and quantities.

  • Prices and availability.

We encourage customers to review the product information carefully before completing a purchase.

Actual product colors or appearances may vary slightly due to display settings, lighting, and normal product variations.

Such differences do not limit applicable consumer rights if a product is materially different from its description.

Customers should review product dimensions, quantities, materials, and other relevant specifications to determine whether an item is suitable for their intended use.

If we identify a material error in product information, pricing, or availability, we will take reasonable steps to correct it and notify affected customers when appropriate.

4. Orders and Order Acceptance

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

After an order is submitted, an order confirmation email may be sent to acknowledge receipt.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We may review orders before fulfillment to verify payment, confirm availability, and prevent fraudulent transactions.

We may refuse or cancel an order for legitimate reasons, including:

  • Suspected fraudulent or unauthorized transactions.

  • Invalid or incomplete payment information.

  • Incorrect or undeliverable shipping addresses.

  • Product unavailability.

  • Material pricing or product information errors.

  • Other circumstances that reasonably prevent fulfillment.

If Tiffelle cancels an order after payment has been collected, the applicable amount will be refunded to the original payment method.

We will notify the customer of the cancellation when reasonably possible.

5. Prices, Taxes, and Payment

All product prices displayed on Tiffelle are in United States dollars (USD) unless expressly stated otherwise.

We make reasonable efforts to display accurate prices and applicable charges.

Tiffelle provides free standard shipping on all eligible U.S. orders, with no minimum purchase requirement.

Customers are not charged a standard shipping fee for eligible orders.

Any applicable sales taxes are calculated and displayed during checkout.

The final payable amount will be shown before the customer completes payment.

Customers agree to provide valid payment information and authorize the applicable payment provider to process their transactions.

Payments are processed through payment service providers integrated with our checkout.

If a material pricing error is identified before an order is fulfilled, we may contact the customer to explain the issue or cancel the affected order.

If payment has already been collected for an order that is canceled, the applicable amount will be refunded to the original payment method.

We do not intentionally impose undisclosed mandatory charges after an order has been completed.

6. Shipping and Delivery

Tiffelle currently offers shipping to eligible residential and commercial addresses in all 50 U.S. states, including Alaska and Hawaii.

We do not currently ship to:

  • International destinations outside the United States.

  • U.S. territories and possessions.

  • APO, FPO, or DPO military addresses.

Orders are fulfilled and shipped from our United States shipping operations.

Business and Shipping Operations Address:

TIFFANY EATON QB INC
525 W New Castle St
Zelienople, PA 16063
United States

Standard Shipping Information

  • Shipping Fee: Free standard shipping on all eligible orders.

  • Minimum Order Requirement: None.

  • Order Processing Time: 1–2 business days.

  • Daily Order Cutoff: 5:00 PM Eastern Time (ET).

  • Carrier Transit Time: 2–5 business days.

  • Total Estimated Delivery Time: 3–7 business days.

  • Processing Days: Monday–Friday, excluding U.S. federal holidays.

Orders placed and confirmed by 5:00 PM ET on a business day enter that day's processing schedule.

Orders placed after 5:00 PM ET, on weekends, or on U.S. federal holidays begin processing on the next business day.

Order processing and carrier transit are separate stages.

The estimated total delivery time includes both stages.

Delivery estimates are not guaranteed. Actual delivery times may vary due to weather, carrier operations, transportation disruptions, peak shipping periods, or other circumstances beyond our reasonable control.

Once an order has shipped, the customer will receive a shipping confirmation email containing available tracking information.

For additional information about shipping, tracking, delays, and address corrections, please review our Shipping Policy.

7. Returns, Refunds, and Exchanges

Tiffelle accepts eligible returns for both defective and non-defective products, including qualifying change-of-mind returns.

We also support eligible product exchanges.

Return Window

Customers may request a return or exchange within 30 calendar days after delivery.

The return period begins on the date the shipping carrier confirms delivery.

Return Conditions

Eligible returns may include products in new or slightly used condition.

Slightly used items may be accepted when they have only been handled or lightly used for reasonable inspection and remain in an acceptable condition for return.

Products must not have substantial wear, avoidable damage, excessive stains, strong odors, unauthorized alterations, or missing essential components.

Customers should include the original packaging and accessories where reasonably available.

Items will be inspected upon receipt.

These conditions do not limit applicable rights concerning defective, damaged, or incorrectly supplied products.

Return Shipping Costs

Tiffelle covers return shipping costs for all eligible returns, including:

  • Change-of-mind returns.

  • Products ordered in the wrong size, color, or style.

  • Eligible new or slightly used products.

  • Defective products.

  • Products damaged during delivery.

  • Incorrect items shipped by Tiffelle.

Customers will not be charged return shipping fees for approved returns.

A prepaid return shipping label is included with the original package for eligible returns. If the label is missing or cannot be used, customers may contact service@tiffelle.com for assistance and a replacement label at no cost.

Customers should contact our customer service team for return instructions before sending items back.

Exchanges

Tiffelle accepts eligible exchange requests within the 30-day return period.

Exchange requests are subject to product availability and applicable return conditions.

For approved exchanges, Tiffelle covers the applicable return shipping and replacement shipping costs.

Customers will not be charged an exchange handling fee.

If the requested replacement is unavailable, our team will discuss an appropriate alternative, including a refund where applicable.

Refunds

Approved refunds are issued to the original payment method.

After the returned product has been received, inspected, and approved, Tiffelle will process the refund within 10 calendar days.

The payment provider or financial institution may require additional time to display the credit in the customer's account.

Customers will not be charged a refund processing fee.

Restocking Fees

Tiffelle does not charge restocking fees for eligible returns.

How to Request a Return or Exchange

Please email service@tiffelle.com within 30 calendar days after delivery.

Include your order number, the relevant product information, and the reason for the request.

Photographs may be requested when reasonably necessary to assess a damaged, defective, or incorrect item.

Our customer service team will provide instructions for the applicable return, exchange, replacement, or refund.

For complete conditions and procedures, please review our Return & Refund Policy.

Nothing in these Terms limits consumer rights or remedies that cannot legally be excluded.

8. Order Changes and Cancellations

Customers who wish to modify or cancel an order should contact service@tiffelle.com as soon as possible.

We will make reasonable efforts to accommodate changes or cancellations before the order has shipped.

Once an order has entered the shipping process or has been transferred to a carrier, modifications or cancellations may no longer be possible.

If an order has already shipped, customers may request an eligible return or exchange under our Return & Refund Policy.

If Tiffelle cancels an order after payment has been collected, the applicable payment will be refunded to the original payment method.

9. Intellectual Property

Unless otherwise stated, website content—including text, product photographs, graphics, logos, designs, and other materials—is owned by Tiffelle, licensed to us, or used with appropriate authorization.

Such content may be protected by applicable intellectual property laws.

Customers may use our website for lawful personal shopping and informational purposes.

Unauthorized reproduction, distribution, modification, or commercial exploitation of protected website content is prohibited except where permitted by applicable law or with appropriate authorization.

10. Prohibited Activities

You agree not to use our website:

  • For unlawful or fraudulent purposes.

  • To violate applicable laws or regulations.

  • To submit false or misleading information.

  • To engage in unauthorized transactions.

  • To attempt unauthorized access to website systems or accounts.

  • To interfere with website functionality or security.

  • To introduce malware or harmful code.

  • To improperly collect personal information about other users.

  • To use automated systems in ways that materially disrupt or compromise our website.

We may take reasonable measures to protect our website, customers, and business against misuse.

11. Third-Party Services

Our website may use third-party service providers to support:

  • Payment processing.

  • Shipping and fulfillment.

  • Return and exchange logistics.

  • Website hosting and functionality.

  • Customer support.

  • Analytics and advertising, where applicable.

  • Fraud prevention and security.

Third-party providers may maintain their own terms and privacy policies.

We do not control independent third-party services and are not responsible for their independent activities except as required by applicable law.

Our use of third-party providers does not remove any legal obligations that Tiffelle may have toward its customers.

12. Website Availability and Security

We make reasonable efforts to maintain a functional and secure online shopping experience.

Website access may occasionally be interrupted due to maintenance, system updates, technical issues, or circumstances beyond our reasonable control.

We do not guarantee that the website will operate without interruption or errors at all times.

We may update, maintain, or temporarily suspend parts of the website when reasonably necessary for operational or security purposes.

These provisions do not affect applicable rights relating to purchases already completed.

13. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, Tiffelle and TIFFANY EATON QB INC are not liable for indirect, incidental, special, or consequential losses resulting from website use or product purchases where such limitations are legally permitted.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

Nothing in these Terms limits applicable statutory consumer protections or rights concerning defective, damaged, incorrectly supplied, or materially misdescribed products.

These Terms do not relieve Tiffelle of its obligations to fulfill accepted orders or provide applicable refunds, exchanges, replacements, and other required remedies.

14. Privacy

We respect customer privacy and handle personal information in accordance with our published Privacy Policy and applicable privacy laws.

Our Privacy Policy explains the information we may collect, how it is used and disclosed, and the privacy rights and choices that may be available to customers.

For questions about personal information, please contact service@tiffelle.com.

15. Changes to These Terms

We may update these Terms to reflect changes in our operations, products, services, website functionality, or applicable legal requirements.

Updated Terms will be published on our website with a revised Last Updated date.

Changes will apply prospectively to the extent required by applicable law and will not retroactively remove rights customers have already acquired.

Where applicable law requires additional notice or consent for material changes, we will comply with those requirements.

16. Governing Law

These Terms are governed by the applicable laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms deprives consumers of mandatory rights or protections available under applicable state or federal law.

17. Contact Information

For questions about these Terms, products, orders, payments, shipping, returns, exchanges, or refunds, please contact:

Brand: Tiffelle
Legal Business Name: TIFFANY EATON QB INC
Customer Service Email: service@tiffelle.com

Business and Shipping Operations Address:

525 W New Castle St
Zelienople, PA 16063
United States

Customer Service Hours:

Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday, Sunday, and U.S. federal holidays: Closed

Customer inquiries may be submitted by email at any time and will generally be handled during regular business hours.