Refund policy
Last Updated: October 27, 2026
Thank you for shopping with Tiffelle, operated by TIFFANY EATON QB INC.
We want you to have a clear understanding of our return, exchange, and refund procedures before making a purchase.
This Return & Refund Policy explains the eligibility requirements, return process, return shipping arrangements, exchanges, refund timelines, and available resolutions for orders placed with Tiffelle.
This policy applies to orders shipped within the United States only.
Tiffelle covers all shipping costs associated with eligible returns and exchanges. Customers are not required to pay return shipping fees or restocking fees.
1. 30-Day Return and Exchange Window
We accept eligible return and exchange requests within 30 calendar days of the delivery date.
The 30-day period begins on the date your order is confirmed as delivered by the shipping carrier, rather than the date the order was placed or shipped.
We accept returns for:
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Defective products.
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Non-defective products.
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Damaged products.
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Incorrect products.
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Products ordered by mistake.
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Change-of-mind returns.
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Products that do not meet personal preferences.
Eligible products may be new or slightly used.
We also accept eligible exchange requests within the same 30-day period.
To request a return or exchange, please contact our customer service team within 30 calendar days after delivery.
Requests submitted after the return window may not be eligible, except where otherwise required by applicable law.
2. Return Eligibility and Conditions
Tiffelle accepts eligible returns and exchanges for products in the following conditions:
New Products
Items that are unused and remain in their original condition.
Slightly Used Products
Items that have been opened, inspected, or lightly used after delivery.
Slight use does not automatically disqualify an item from being returned or exchanged.
To qualify for a standard return or exchange, products should meet the following conditions:
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The product must not have been intentionally damaged or materially altered.
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The product must not have been excessively used.
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The product must not have damage caused by improper care, washing, or handling.
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Original accessories and components should be included, where applicable.
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Original packaging should be included when reasonably available.
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The item should be securely packaged to prevent damage during return shipping.
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A valid order number or proof of purchase must be provided.
Products that are new or slightly used are accepted when they meet the applicable eligibility requirements.
Returned items may be inspected upon receipt.
Products that have been excessively used, materially altered, or intentionally damaged after delivery may not qualify for a standard change-of-mind return.
These conditions do not limit customers' applicable rights regarding defective, damaged, or incorrectly supplied goods.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered due to our error, please contact us as soon as reasonably possible at:
service@tiffelle.com
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs showing the damage, defect, or incorrect item, if available.
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Photographs of the packaging, where relevant and available.
Our customer service team will review the information and provide an appropriate resolution.
Depending on the circumstances, available resolutions may include:
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A replacement item.
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An exchange.
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A refund to the original payment method.
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Another appropriate solution agreed upon with the customer.
For eligible damaged, defective, or incorrectly supplied products, Tiffelle covers all necessary return and replacement shipping costs.
Customers will not be charged return shipping fees or standard replacement shipping fees for approved claims.
In some circumstances, we may provide a replacement or refund without requiring the original product to be returned.
4. Change-of-Mind Returns
If you wish to return an item because of a change of mind, an incorrect selection, or personal preference regarding its size, color, style, or other characteristics, the return must meet the eligibility requirements described in this policy.
For eligible change-of-mind returns:
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Return requests must be submitted within 30 calendar days of delivery.
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Products may be new or slightly used.
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Products must meet the applicable condition requirements.
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Tiffelle covers the return shipping cost.
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Customers are not required to purchase their own return shipping labels.
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No restocking fee is charged.
A free prepaid return shipping label is included in the original package.
If the label is missing, damaged, or cannot be used, please contact our customer service team. We will provide a replacement prepaid label at no additional cost.
Customers will not be charged return shipping fees for eligible change-of-mind returns.
5. Return Address
Approved returns should be sent to:
TIFFANY EATON QB INC
525 W New Castle St
Zelienople, PA 16063
United States
Please contact our customer service team before sending your package so that we can confirm your return request and provide the applicable instructions.
Customers should use the free prepaid return shipping label included in the original package.
If a replacement label or additional instructions are required, please contact us.
Do not send merchandise back without first contacting us, as this may delay the identification and processing of your return.
6. How to Request a Return
To request a return, please email:
service@tiffelle.com
Include the following information:
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Your order number.
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The name associated with the order.
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The product you wish to return.
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The reason for the return.
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Photographs, if applicable and available.
Our customer service team will review your request and provide return instructions for eligible returns.
Approved physical returns are handled by mail.
Please follow the instructions provided and package the merchandise securely.
A free prepaid return shipping label is included in the original package.
If the included label is unavailable or unusable, Tiffelle will provide another prepaid label at no cost.
We recommend retaining the return tracking information until the return has been processed.
7. Return Shipping Responsibilities
Tiffelle covers 100% of the return shipping costs for all eligible returns.
This applies to both defective and non-defective products.
| Return Reason | Return Shipping Responsibility |
|---|---|
| Change of mind or personal preference | Tiffelle pays |
| Incorrect size, color, or style selected by customer | Tiffelle pays |
| New or slightly used eligible product | Tiffelle pays |
| Confirmed defective product | Tiffelle pays |
| Product damaged during delivery | Tiffelle pays |
| Incorrect item shipped due to our error | Tiffelle pays |
Customers do not pay return shipping costs for eligible returns.
Return shipping is arranged using the free prepaid return shipping label included in the original package.
If another prepaid label is needed, Tiffelle will provide one at no charge.
Customers should follow the approved return instructions and use the designated return shipping service.
Restocking Fee: $0.00 USD
We do not charge restocking fees for approved returns or exchanges.
8. Refund Processing Time
Once we receive and inspect your returned item, we will notify you of the refund decision.
For approved refunds:
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Refunds are issued to the original payment method.
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Refunds are processed within 10 calendar days after the returned item has been received, inspected, and approved.
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No return shipping fees or restocking fees are deducted from an approved refund.
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The customer's bank or payment provider may require additional time for the funds to appear in the account.
For approved claims that do not require a physical return, refunds will be processed within 10 calendar days after the claim is approved.
If you have not received an expected refund confirmation after the applicable processing period, please contact:
service@tiffelle.com
Our customer service team will assist you in reviewing the refund status.
9. Refund Amounts
For approved returns due to a change of mind, incorrect selection, or personal preference:
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The refund covers the eligible product purchase amount actually paid, after applicable discounts.
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Customers are not charged return shipping fees.
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No restocking fees are deducted.
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Eligible standard shipping was provided free of charge, so no standard outbound shipping fee is deducted from the refund.
For confirmed defective, damaged, or incorrectly shipped items caused by Tiffelle:
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We will provide an appropriate refund, exchange, or replacement.
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Tiffelle covers all necessary return shipping costs.
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Tiffelle covers the standard shipping cost of approved replacement products.
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No restocking fees are charged.
Any required adjustments to applicable taxes will be handled according to relevant tax rules.
Refunds are issued to the original payment method.
10. Non-Returnable Situations
For standard change-of-mind returns, we may decline requests in the following circumstances:
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The return request is submitted more than 30 calendar days after delivery, except where otherwise required by law.
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The item has been intentionally damaged or materially altered after delivery.
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The product has been excessively used beyond slight use.
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Damage resulted from improper use, washing, care, or handling.
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Required original components or accessories are missing in a way that materially affects return eligibility.
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The item otherwise fails to meet the reasonable eligibility requirements outlined in this policy.
Slightly used products are not automatically excluded from returns or exchanges.
Products that arrive damaged, defective, or incorrect will be assessed separately.
Exceptions may apply where required by consumer protection laws.
Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded.
11. Exchanges and Replacements
Tiffelle accepts eligible exchange requests within 30 calendar days of delivery.
Eligible products may be new or slightly used.
Customers may request exchanges for reasons including:
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Incorrect size.
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Incorrect color.
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Incorrect style.
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Personal preference.
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Change of mind.
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Product defects.
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Shipping damage.
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Incorrect items supplied.
To request an exchange, please contact:
service@tiffelle.com
Please provide your order number and the product you would like to exchange.
Approved exchanges are handled by mail.
Tiffelle covers all eligible exchange shipping costs, including return shipping and standard shipping for the approved replacement product.
Customers do not need to pay shipping fees for approved exchanges.
A free prepaid return label is included in the original package. If it is missing or unusable, we will provide a replacement prepaid label at no cost.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we will contact the customer to discuss an appropriate alternative or refund.
If the exchange involves a different product with a different selling price, any price difference will be explained before the exchange is finalized.
No restocking fee is charged for approved exchanges.
12. Order Cancellations
If you wish to cancel an order, please contact service@tiffelle.com as soon as possible.
We will make reasonable efforts to cancel orders that have not yet shipped.
Once an order has entered the shipping process or has been transferred to the carrier, cancellation may no longer be possible.
If your order has already shipped, you may request an eligible return in accordance with this policy.
Tiffelle covers the return shipping cost for eligible returns.
13. Lost or Undelivered Orders
If your order has not arrived within the expected delivery timeframe, please contact service@tiffelle.com with your order number and relevant tracking information.
We will review the shipment status and, where appropriate, assist with a carrier investigation.
If the shipment is confirmed lost or undelivered, we will work with you to provide an appropriate resolution, including a replacement or refund where applicable.
Customers will not be charged additional standard shipping fees for approved replacements arising from confirmed shipping or fulfillment problems.
A carrier's delivered status does not automatically resolve every missing-package report.
Each claim will be reviewed based on available information and applicable consumer protection requirements.
14. Contact Information
For questions regarding returns, refunds, exchanges, damaged items, or replacement requests, please contact:
Brand: Tiffelle
Legal Business Name: TIFFANY EATON QB INC
Customer Service Email: service@tiffelle.com
Business and Return Address:
525 W New Castle St
Zelienople, PA 16063
United States
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday, Sunday, and U.S. federal holidays: Closed
Customer service inquiries may be submitted by email at any time and will be handled during regular business hours.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
Tiffelle
Operated by TIFFANY EATON QB INC